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Soul Impact partners with companies to support workplace wellbeing and mental health. Through resilience training and impact counselling, we strengthen emotional resilience and build a culture where your people feel supported and cared for.
The South African climate calls for support that goes further than a helpline nobody remembers exists. We built a mental health system around Resilience Training and Impact Counselling, delivered in person, where your people already are.
A safe space for leadership and middle management to learn the psychosocial tools that foster resilience and compassion in the workplace.
Our team of trauma-informed counsellors provide a safe and discreet space for employees to explore their thoughts and feelings one-on-one.
Partnering with Soul Impact to redefine our employee wellbeing programme was a game changer for us.Tanya Phillips, COO: on a programme that is flexible, responsive, immediate and effective.
Soul Impact fundamentally changed how we approach and support our people. It's not the traditional EAP, it's real employee wellbeing. Successes we saw were increased retention, better engagement, improved culture, this is key to people feeling seen, heard and valued.Rudi Jansen, Chief People Officer, Trilogy BPO
The team at Soul Impact is professional, qualified, and incredibly willing, a team of experts who genuinely care.Andiswa Mqaba, Academy Manager: on crafting a wellbeing solution that truly adds quantifiable value.
These sessions really stood out to the team, providing a safe space where they felt comfortable being vulnerable and expressing their thoughts and emotions.Shadow Careers: on workshops covering mental health, boundaries and compassion.
Scan the code to open the same wellbeing booking form your employees would use to triage themselves and request a session: no login, no app download.
Soul Impact was born from the mental health treatment gap faced by South African individuals, and the desperate need for support tailored to the unique needs of our people.
At Soul Impact, the unique South African climate presented us with an increasing need for specialised support that transcends ‘employee wellness’. With the buy-in and guidance of leaders in the contact centre industry (Tanya Phillips, Rudi Jansen and Kobus van der Westhuizen), we were able to create a unique mental health support system comprised of Resilience Training and Impact Counselling.
Five presenting concerns show up most often in our counselling sessions: here's what our people are actually carrying into the room.
Our trauma-informed counsellors, coaches and trainers prioritise the human being. We cannot wait to connect with your people.
Known as ‘Ky’. Passionate about making an impact on the mental wellbeing of as many South Africans as possible.
‘In a gentle way, you can shake the world.’ - Mahatma Gandhi
Passionate about equipping employees with the tools to navigate overwhelming emotions and relate to others from a place of compassion.
‘The greatest gift you can give someone is the strength to face their own life with love, peace and clarity.’
Passionate about guiding others on a journey of healing and self-discovery through the connection of mind, body and soul, and she believes transformation happens when we align all parts of ourselves.
‘The wound is the place where the Light enters you.’ - Rumi
Offers individuals a grounded, compassionate space to reflect, explore and be met with honesty.
‘And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom.’ - Anaïs Nin
Many years of trauma-informed counselling and training experience, guided by a deep belief in love, connection and peace as the foundation of healing.
‘To sit with someone in their vulnerability is to honour their humanity.’
Passionate about serving others and connecting with individuals to create a safe space.
‘Healing begins when we allow ourselves to be fully present with another’s pain.’
A safe space for leadership and middle management to learn the psychosocial tools that foster resilience and compassion in the workplace.
Middle management has the highest leader-to-subordinate ratio, but often the least mental health support when compared to advisors.
Every time a trained agent walks out the door due to burnout or a ‘hard’ manager, you lose R80,000 in replacement costs.
As AI takes over routine queries, your human staff are left with 100% of the high-stress, emotionally complex escalations. Managers untrained in emotional resilience are leading a frontline structurally unequipped for the 2026 market.
The bottom line: emotional resilience and compassion are the only assets your competitors can’t automate. Having resilient leaders who can cope with stress, communicate compassionately and feel equipped to cope is crucial in our current climate.
Navigating overwhelm, identifying triggers, and building a healthy coping toolkit for high-pressure days.
Leading teams with empathy without losing authority, and recognising compassion fatigue before it takes hold.
Practical tools to regulate emotion and sustain performance through sustained pressure.
Plus a module on Financial Obligation, a leading source of stress for South African teams. Workshops can be condensed or tailored to your company's specific soft-skill needs.
Our team of trauma-informed counsellors provide a safe space for employees to explore their thoughts and feelings one-on-one, during shift or virtually.
Counselling, coaching or crisis sessions, during shift or virtual by choice.
Employees book and triage themselves by need: no forms, no awkward conversation with a manager.
Critical cases are mobilised fast, with a booking wait of 1–5 days otherwise.
Direct access to counsellors, plus Lifeline's external WhatsApp line and chatline outside of work hours.
Trauma-informed counsellors travel to your workplace, tailored to a corporate environment.
Feedback statistics showing trends, so your business can see the shape of the support it's providing.
This is the same form your employees would use to triage themselves and request a session: no login, no app download.
The wellness team has saved my life. This team does not just help you over the phone, they meet you face to face, they sit with you in the mud, and they help you to help yourself. I have been to counselling before, and I have never been helped the way this team does.An advisor who was about to quit. He was later promoted to team leader, then trainer, and is now training with Lifeline himself.
Pricing scales with your headcount and your goals. Every package can be tailored to your company's specific soft-skill needs.
This covers the full Impact Counselling system: booking, triage, urgent care and monthly reporting, based on our typical usage across client sites of around 10% of headcount booking a session in any given month.
Includes two onsite counsellors and travel costs. Workshops can be condensed or tailored to your company's soft-skill needs.
Absenteeism, presenteeism and stress-driven resignations are the ‘silent margin killer’ in South African workplaces, most of it invisible because it's baked into your operational noise. Here's how it typically breaks down for a floor of any size.
Stress-related sick days paid for zero output: industry data shows an average of 6 or more per person, per year.
Every absence has to be covered to hold your SLAs, typically at a 1.5× premium on the base rate.
The costliest and least visible line: people who show up but are mentally checked out cost around 4× more than absenteeism in lost quality and output.
Every manager who can't regulate their own stress burns replacement cost every time a team member resigns because of it.
This starts at industry-default assumptions. Replace them with your own salary bands, sick days and attrition to see what unmanaged stress is costing your floor, and what Soul Impact would recover.
Our conservative planning assumption is 10%. 20% is the target we work to.
Loss model: wages for absent days + overtime at a 1.5× premium + presenteeism at 4× absence + replacement cost of stress-driven resignations. Daily rate assumes 20 working days. Investment at R90 per person per month.
Drop us a line: we'd love to hear about your pain points and soft-skill needs.
| Monday – Friday | 8:00am – 5:00pm |
| Saturday – Sunday | Closed |
The faster we understand your floor, the faster we can put together something useful. A short message with these details goes a long way: